Frequently Asked Questions:

• Are there any upfront costs or setup fees to use your service?

         No.  Our base service offering requires no out of pocket expenses.  All fees for the service are collected as a percentage of the money collected.  If desired, we do offer optional, basic web design services to enhance the base service offering.

• How much does the service cost?

         Each transaction processed will incur a small convenience fee.  These fees are calculated as a percentage of the transaction amount and will be deducted from the recipient's final payout amount.

• How and when will I receive my money?

         After you instruct us to remove your recipient link from our site, we will confirm that the link has been removed and can no longer receive contributions.  Once all transactions have cleared, we will provide you with a report detailing all contributions, our service charges, and the disbursement amount you will receive.  Upon acceptance by you, we will generate and mail a check for the amount.  Typically, you can expect to receive your check about 10 - 14 business days from the time you confirm acceptance of the disbursement amount.  

• Will you manage my fundraising event for me?

         No.  We will provide you transaction detail for any relevant contributions made through our site, but our service is intended to be used as an additional resource to augment traditional gift-giving or fundraising efforts.

• What security methods do you employ to protect my credit card transactions?

         All credit card transactions are secured using industry standard encryption technologies.  We utilize the same technology used by most major financial institutions for their online banking applications.  In addition, credit card information is captured just long enough to conduct the transaction, and then immediately discarded.  No credit card information is permanently stored online on our servers.

• Will you share my information with anyone for marketing purposes?

          No.  DonationLink.com respects your privacy and will not share any information with third parties for marketing purposes.  Some non-sensitive information regarding your transaction will be made available to your recipient for reporting purposes.